Consumer banking
- Banking
‘No dilly-dallying’: Citi’s Jane Fraser gets to work on overhaul
Jane Fraser wants to move quickly to remake Citigroup, so it makes sense that her first earnings call as CEO…
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Citigroup scales back overseas, beats 1Q profit estimates
Citigroup said Thursday it will exit retail banking in 13 markets across Asia and Europe, the Middle East and Africa…
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The silver lining in JPMorgan Chase’s consumer banking numbers
Much was made Wednesday of JPMorgan Chase’s lackluster credit vibes — executives were cautious in their outlook for commercial lending,…
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How PNC responded to customers’ complaints about overdraft fees
PNC Financial Services Group has unveiled a new service that it says will give customers more control of their checking…
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Michigan Legacy calls timeout on sports betting
As legal sports betting gains ground in several states, one Michigan credit union is calling a timeout. Michigan Legacy Credit…
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PayPal is building a ‘super app.’ Should banks be worried?
For years, bankers agonized over the day when Big Tech firms would finally set their sights squarely on financial services.…
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Avant, online lender to near-prime consumers, buys a neobank
The online lender Avant, which has offered credit to near-prime customers since 2013, is a step closer to becoming a…
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Dimon says ‘fintech and big tech are here’ as banks lose ground
Jamie Dimon, who built the biggest and most profitable U.S. bank in history, is warning shareholders his industry’s disruption by…
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Why customers’ satisfaction with online-only banks is slipping
Online-only banks have thrived during the coronavirus pandemic as consumers became increasingly comfortable using digital channels, but they still have…
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Forget M&A: KeyBank counts on medical niche to drive growth
Unlike some regional banks, KeyCorp isn’t hunting for a good, old-fashioned bank merger to drive growth. Instead, the Cleveland parent…
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Consumers have opened banking accounts in droves. Now what?
One in five Americans opened accounts with a new financial institution in a recent 12-month period — primarily at large…
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Drew Brees joins board of Business First Bancshares
Drew Brees has found another way to stay busy following his retirement from professional football. The former quarterback for the…
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Refi slowdown means no more ‘lazy mode’ for mortgage lenders
Banks with large mortgage operations will face challenges over the rest of this year, and many will need to be…
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H&R Block entering crowded field of challenger banks
The tax preparation chain H&R Block unloaded its bank unit six years ago, but now it’s looking to diversify and…
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CFPB complaints skyrocket as credit reporting issues again top the list
More than a half million consumers flooded the Consumer Financial Protection Bureau with complaints last year — and while some…
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Here’s the pep talk branch workers need
Philosopher Elbert Hubbard famously said, “One machine can do the work of fifty ordinary men. No machine can do the…
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Sign of fintechs’ evolution: Two new D.C. trade groups
Some of the biggest names in fintech — including Plaid, Varo and LendingClub — are joining forces to raise their…
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Unbanked stimulus seekers rush to open checking accounts
Banks took heat this week from impatient account holders who want their stimulus money quickly, but there are millions of…
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Amid losses, LendingClub lays out long-term vision for its bank
LendingClub now has a bank charter, but it will likely take a while for its transition from online lender to…
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State data privacy laws pose compliance headaches for banks
States are stepping up their efforts to protect the privacy of consumer data, and the trend is adding to banks’…
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Disclosure’s great, but what consumers really need is protection
Is it possible to imagine an economy that does not run on consumer credit? Credit is the grease that smooths…
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Challenger bank helps customers brace for medical emergencies
A challenger bank is offering supplemental health insurance and other health-related benefits to customers who are uninsured or underinsured. Better…
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Walmart lures Goldman bankers to lead fintech startup
Walmart just took one step closer to being JPMorgan Chase’s biggest nightmare. By luring a pair of senior bankers from…
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JPMorgan Chase’s Duckett to depart for top job at TIAA
Thasunda Brown Duckett, the highest-ranking Black executive at JPMorgan Chase, is set to exit the company after 17 years to…
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Will HSBC’s patience on fate of U.S. retail unit pay off?
HSBC is playing coy about the future of its U.S. retail banking unit — perhaps a smart negotiating tactic in…
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SPACs supercharging fintechs
Opportunity Financial began contemplating whether to go public in early 2020. The online lender wanted to flesh out its installment…
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